Merchant Agreement

This Merchant Agreement ("Agreement") is a legally binding contract under the **Indian Contract Act, 1872**, entered into between **ORDVIO** ("Platform") and the registered business entity or individual executing this registration ("Merchant").

1. Scope of B2B SaaS Services

Ordvio agrees to license its proprietary multi-tenant e-commerce and order management software to the Merchant. This software allows the Merchant to create, design, customize, and operate a digital storefront to collect direct pickup or delivery orders from buyers.

2. Platform Fees and Commission Splits

By registering on Ordvio, the Merchant agrees to the following platform commercial terms:

• Commission Rate: Ordvio charges a platform fee of **7.00%** (seven percent) on the gross order value (including taxes and delivery fees, if any) for every transaction processed on the Merchant's storefront.
• Retained Earnings: The Merchant keeps **93.00%** of the gross transaction total, subject to adjustments for refunds or chargebacks.

3. Payment Gateway and Route Settlement

Online payment processing is integrated via Razorpay. The Merchant is required to onboard onto the **Razorpay Route** split settlement network through the Merchant settings panel.

• Automated Split: Razorpay will automatically split each storefront checkout total: 7% directly routed to Ordvio’s platform account, and 93% routed to the Merchant’s linked bank account.
• Settlement Timeline: Settlements will be disbursed in accordance with standard bank settlement cycles, typically T+2 business days from the transaction completion date.

4. Refund and Chargeback Liability

The Merchant is solely responsible for fulfilling customer orders, resolving disputes, and executing refunds. In the event of a customer refund, the 7% platform fee is non-refundable by Ordvio unless explicitly agreed otherwise. All chargeback claims from card networks will be debited from the Merchant's balance.

5. Merchant Representations

The Merchant warrants that they possess the necessary licenses, permits, and tax registrations (including GSTIN, FSSAI, or trade registration) to offer and sell their catalog items. The Merchant will indemnify Ordvio against any third-party claims arising from quality defects, regulatory non-compliance, or catalog descriptions.

6. Intellectual Property & Store Data

The Merchant grants Ordvio a limited, non-exclusive license to host and display the Merchant's trademarked logos, store banner assets, and catalog images on the storefront. All analytics data generated on the storefront is owned jointly by both parties during the term of this Agreement.

7. Administrative Access and Platform Control

The Merchant explicitly acknowledges and consents that Platform Administrators (Ordvio) reserve complete administrative access rights to configure, override, or update merchant profile details (including business address, contact information, active status parameters, trial periods, and commission percentages) directly from the platform's central administration panel for support, compliance, and billing audits.